Shipping policy

SHIPPING POLICY Last Updated: June 2026 Thank you for shopping with DIVA STORE. This Shipping Policy explains how we process and deliver orders. Order Processing * Orders are processed within 1–3 business days after confirmation. * Orders placed on weekends or public holidays may be processed on the next business day. * Customers will be notified if there is any delay in processing their order. Shipping Locations * We currently ship across Pakistan. * Delivery availability may vary depending on the destination and courier service coverage. Delivery Time Estimated delivery times: * Major cities: 2–5 business days * Remote areas: 4–10 business days Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control. Shipping Charges * Shipping charges, if applicable, will be displayed during checkout before payment is completed. * Promotional free shipping offers may be available from time to time. Order Tracking * Once your order has been shipped, tracking information may be provided where available. * Customers can contact us for updates regarding their shipment status. Cash on Delivery (COD) * Cash on Delivery (COD) is available for eligible orders within Pakistan. * Customers are requested to keep the exact payment amount ready upon delivery whenever possible. Failed Deliveries * If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the order, additional delivery charges may apply for re-shipment. Damaged or Lost Shipments * If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. * We will work with the courier service to investigate and resolve the issue. Incorrect Shipping Information * Customers are responsible for providing accurate shipping details. * DIVA STORE is not responsible for delays or delivery issues resulting from incorrect or incomplete address information. Contact Information DIVA STORE Email: [shahbazkhan12319@yahoo.com](mailto:shahbazkhan12319@yahoo.com) Phone/WhatsApp: +92 332 9797689 Address: Plot No. 35-A, Street No. 3, Near 1ON MD Solar, Industrial Estate, Hayatabad, Peshawar, Khyber Pakhtunkhwa, Pakistan