Refund policy

RETURN & REFUND POLICY At DIVA STORE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery. Returns * Returns are accepted within 14 days from the date of delivery. * Items must be unused, unworn, and in their original condition with all tags and packaging intact. * Customers must provide proof of purchase or order confirmation. Return Shipping * Return shipping is free of charge. * We will provide instructions for returning eligible items. Refunds * Once your returned item is received and inspected, we will notify you regarding the approval of your refund. * Approved refunds will be processed to the original payment method within a reasonable timeframe. * No restocking fees will be charged. Exchanges * If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can arrange a replacement or exchange. Non-Returnable Items * Items that show signs of use, damage caused by the customer, or products returned after the 14-day return period may not be eligible for a refund. Contact Information DIVA STORE Email: [shahbazkhan12319@yahoo.com](mailto:shahbazkhan12319@yahoo.com) Phone/WhatsApp: +92 332 9797689 Address: Plot No. 35-A, Street No. 3, Near 1ON MD Solar, Industrial Estate, Hayatabad, Peshawar, Khyber Pakhtunkhwa, Pakistan